Quality Policy

PURPOSE
A Life Park Hospital Kuzey Ankara Hospital undertakes and aims to provide reliable, economical, fast, high-quality health services supported by the latest technology, to comply with the rules of medical and civilisation ethics,
to protect the rights of patients and their relatives, to ensure patient satisfaction by meeting their needs and expectations,
to ensure the support, participation and satisfaction of our employees,
to take preventive and protective activities required for public health,
to comply with the terms of the quality management system and to continuously improve and develop its effectiveness.

SCOPE
It covers all personnel working at A Life Park Hospital Kuzey Ankara Hospital, all patients and relatives applying to our hospital, and all services provided to patients.

ABBREVIATIONS
SKS: Quality Standards in Healthcare

DEFINITIONS
Quality Policy: It is the commitment of an institution's top management to officially declare its goals regarding quality and to continuously ensure compliance with these goals.

RESPONSIBLE PERSONS
The Board of Directors, the Responsible Manager and all personnel working at A Life Park Hospital Ankara are responsible for the implementation of this policy.

ACTIVITY FLOW

COMPLIANCE WITH THE HOSPITAL'S PURPOSES AND STRATEGIC GOALS FORMED IN ACCORDANCE WITH THE PURPOSES
➢ Ensuring that SKS is implemented throughout the hospital within the scope of health services
➢ Using resources effectively and efficiently within the scope of Quality Standards in Healthcare.
➢ Not compromising on medical ethics and the requirements of legal regulations.
➢ Using information and technology by closely following daily developments in the field of medicine.
➢ Determining corporate goals and objectives at the beginning of the year and evaluating them annually.
➢ Measuring the continuity of services in order to achieve goals.
➢ Providing qualified health services with hospital infrastructure and comfort compatible with patient and employee safety.
➢ Observing patient rights and carrying out activities aimed at increasing patient satisfaction.
➢ Ensuring patient privacy in healthcare processes.

➢ Ensuring confidentiality of information in our hospital.

➢ Ensuring that the care needs of inpatients are evaluated with a holistic approach.

➢ Carrying out studies to increase the satisfaction of our employees and making them feel that their opinions/suggestions are valuable.

➢ Ensuring employee safety in our hospital within the scope of Healthy Working Life.

Ensuring that the professional knowledge and skills of personnel working in specific units in the hospital are increased and the number of professional certifications for healthcare professionals is increased within this scope.

Evaluating the adequacy of the number of administrative and healthcare personnel in line with the personnel supply plan.

ESTABLISHING QUALITY TARGETS AND REGULARLY REVIEWING THEM
➢ Ensuring that the Healthcare Quality Standards are implemented throughout the hospital within the scope of healthcare services.

Using resources effectively and efficiently within the scope of the Healthcare Quality Standards.
➢ Determining institutional goals and objectives at the beginning of the year and evaluating them annually.

➢ Measuring the continuity of services in order to achieve the goals.

Ensuring that measurement, evaluation and improvement activities are initiated with quality indicators.

Continuously training the personnel using measurement and improvement mechanisms with quality indicators.

Ensuring that the indicators that need to be monitored within the scope of Monitoring Quality Standards Indicators in Health are monitored, their results and analyzed by unit quality officers and ensuring the accuracy and systematic entry of all indicator management data within this scope.

FULFILLING THE CONDITIONS OF THE QUALITY MANAGEMENT SYSTEM AND ENSURING ITS CONTINUITY
➢ In order to ensure continuity in service quality in parallel with the changes and developments in quality management, developing a system for continuous learning of the personnel and trying to achieve excellence in service quality.
➢ To ensure that mandatory trainings, in-service trainings, OHS trainings, and patient-relative trainings are carried out in line with our Hospital Education Plan.

To ensure that the service providers adopt the approach that improving quality is the job of all personnel.

To carry out planning and implementations with the participation of personnel.

To try to provide a suitable physical environment for special units.

CONTINUOUS IMPROVEMENT OF THE EFFECTIVENESS OF THE QUALITY MANAGEMENT SYSTEM

➢ To conduct building tours every three months and carry out improvement studies regarding nonconformities according to the analysis results.

To conduct self-assessment twice a year and make improvements regarding nonconformities according to the analysis results.

To make improvements regarding the problems detected with Unwanted Event Notifications.

To continuously review the system and detect errors originating or that may originate from the processes related to health service delivery and provide the necessary improvements.
➢ Conducting patient experience and employee feedback surveys at regular intervals and making necessary improvements based on the results.